The Promise of Robotic Process Automation for the Public Sector

In January of 2021, The Center for Business Civic Engagement (CBCE) at George Mason University announced the establishment of the Robotic Process Automation (RPA) Initiative in partnership with UiPath to determine the impact of RPA on government effectiveness and efficiency. Read the paper authored by GMU to learn how RPA can:

• Allow public entities to direct resources at solving societal ills, permitting the government to be even better stewards of public resources.

• Enable a more efficient use of government resources to better serve citizens.

• Improve the experience of public sector employees by enabling them to take on higher value work while supported by digital assistants.

This report lays out research based recommendations for public sector to capture the full value of automation.